Al Aweer Immigration Office Dubai: Location, Timings & Services

The Al Aweer Immigration Office is a General Directorate of Identity and Foreigners Affairs Dubai service location handling selected immigration, residency-law, departure, fines and public-services transactions.

Officially listed as the Public Services Section, Al Awir Center, the office is particularly relevant for cases that cannot always be completed through routine online immigration services or a standard Amer Center.

Al Aweer Immigration Office at a Glance

GDRFA currently lists the Al Awir Center as operating every day from 6:00 AM to 10:00 PM under its normal schedule. Special Ramadan or public-holiday hours can differ, so checking the latest schedule before travelling is sensible.

Where Is Al Aweer Immigration Office Located?

The Al Aweer Immigration Office is in the Al Awir area of Dubai, away from the main commercial districts of Deira, Bur Dubai and Downtown Dubai.

Map services commonly identify the GDRFA facility around Dubai-Hatta Road in Al Rowaiyah 3, Al Awir. This is useful information when entering the destination into a navigation or taxi application.

Because several government and institutional facilities are located around the wider Al Awir area, do not simply tell a taxi driver that you are going to “Al Aweer.” Specify GDRFA Al Awir, Al Aweer Immigration Office, or Public Services Section Al Awir.

Al Aweer Immigration Office Timings in 2026

The official GDRFA branch listing currently gives the following normal working schedule:

In other words, the Al Awir Public Services Section is listed as open seven days a week, rather than following the shorter weekday-only schedule sometimes quoted on older third-party websites.

Ramadan and Public Holiday Timings

Ramadan and UAE public-holiday schedules may be announced separately by GDRFA Dubai.

This matters because temporary schedules do not always match the center’s standard 6:00 AM to 10:00 PM hours. GDRFA has previously maintained extended Al Aweer operations during major holidays, but visitors should confirm the applicable schedule for the specific date of travel.

Al Aweer Immigration Office Contact Number

For enquiries about the Al Aweer Immigration Office, GDRFA provides the following main contact channels:

• Within the UAE: 800 5111
• From outside the UAE: +971 4 313 9999
• Email: [email protected]
• Postal address: P.O. Box 4333, Dubai, UAE

The Amer contact center can help determine whether your transaction requires Al Aweer, an Amer Center, another GDRFA location or an online application.

Calling before travelling is especially useful for unusual immigration cases because not every GDRFA service is handled at every branch.

What Services Are Available at Al Aweer Immigration Office?

The Al Aweer Immigration Office should not be treated simply as a general visa-renewal counter.

Official GDRFA service information specifically identifies the Al Aweer Public Services Section as an available channel for several specialized immigration and residency-law procedures.

1. Immigration Fine Exemption or Reduction Requests

People with financial penalties for violations of the UAE’s entry and residence rules may, in qualifying circumstances, apply for an exemption or reduction of immigration fines.

GDRFA lists the General Administration, Al Aweer Center as one of the channels connected with this service. Applicants may need their passport, a written explanation of the violation and inability to pay, plus any additional evidence requested by the Fines Committee.

Approval is not automatic. The relevant authority reviews the circumstances and supporting documents before deciding whether a reduction or exemption should be granted.

2. Departure Permits

The Al Aweer Public Services Section is an official channel for certain departure permit applications.

These can include cases involving:

• Immigration violators
• A lost passport
• Certain newborn departure situations
• Residents who need to leave after immigration-status issues
• People travelling on an emergency document issued by their consulate

Different cases require different documents. For example, someone who has lost a passport may need a Dubai Police loss certificate and an official travel document from the relevant consulate.

3. Entry and Exit Movement Statements

A person may require an official record showing their movements into and out of the UAE.

GDRFA lists the Public Services Section Al Aweer for visit-visa cases as one channel for obtaining an entry and exit movement statement. A valid passport or identification document is generally required.

For residents, sponsorship rules may affect who is permitted to submit the application.

4. Escape Report Registration

The Al Aweer office is also listed for the registration of certain escape reports involving sponsored persons.

For this process, GDRFA may require documents such as:

• Sponsored person’s passport copy, if available
• Sponsor’s valid passport or Emirates ID
• Request to register the report

The sponsored person must be inside the UAE, and the request is normally submitted by the sponsor.

5. Temporary Closure of Immigration Files

GDRFA may place a temporary closure on an immigration file in specific circumstances where entry permits or residence visas cannot proceed until restrictions are resolved.

The Al Awir building is one of the listed service locations for this process. The documents required depend heavily on the reason for the restriction, such as a legal case, health issue, lost passport or company-related matter.

6. Immigration Violation and Residency-Law Cases

A significant reason people search for the Al Aweer Immigration Office Dubai is because they are dealing with an immigration violation rather than a routine visa application.

Cases may involve:

• Overstay fines
• Departure arrangements
• Residency-law violations
• Immigration-file restrictions
• Special approval requests
• Fine exemption applications
• Travel-document problems

The correct procedure depends on the person’s visa, sponsor, immigration record and current status.

Can You Renew a Visa at Al Aweer Immigration Office?

Many standard Dubai residence and entry-permit transactions can now be handled digitally or through Amer Centers.

You therefore should not assume that visiting Al Aweer is necessary simply because you need a visa renewal, cancellation or status service. GDRFA operates online channels and a large network of Amer service centers for many routine transactions.

Al Aweer becomes particularly relevant when the official service instructions specifically direct the applicant there or when a case involves violations, restrictions, departure procedures or another specialized public-service function.

Al Aweer Immigration Office vs Amer Center

The two are related to Dubai immigration services but they are not interchangeable in every situation.

If your transaction can be completed through Amer, travelling to Al Aweer may be unnecessary.

If your immigration file has a restriction, violation or special issue, however, an Amer Center may direct you to the appropriate GDRFA department.

Al Aweer Immigration Office vs Al Jafiliya GDRFA

Another common source of confusion is the difference between Al Aweer Immigration and the GDRFA head office in Al Jafiliya.

GDRFA’s headquarters is located in Al Jafiliya, next to Bur Dubai Police Station and opposite Al Jafiliya Metro Station. Al Aweer is a separate Public Services Section in the Al Awir area.

Checking which location handles your exact service can prevent an unnecessary trip across Dubai.

Documents to Take to Al Aweer Immigration Office

There is no single document checklist that applies to everyone because requirements depend on the immigration transaction.

As a practical starting point, take originals and copies of any documents relevant to your case, which may include:

• Passport
• Emirates ID
• UAE visa or residence details
• Sponsor’s passport or Emirates ID
• Application or reference number
• Previous immigration receipts
• Fine or violation details
• Entry permit
• Visa cancellation documents
• Police report where relevant
• Consulate-issued travel document
• Supporting letters
• Legal or court documents where applicable

Do not assume this general list replaces the requirements for your specific GDRFA service.

For specialized cases, one missing document can prevent the application from being processed. Confirm the required paperwork against your exact transaction before leaving home.

How to Complete a Transaction at Al Aweer Immigration Office

For services that require an in-person visit, the process commonly follows a straightforward government service-center flow.

Step 1: Confirm That Al Aweer Handles Your Service

First identify the exact immigration transaction you need.

Call 800 5111 if there is any uncertainty about whether your case should be handled at Al Aweer, an Amer Center, Al Jafiliya or another GDRFA channel.

Step 2: Prepare the Required Documents

Collect the documents specifically required for your transaction.

Bring your identification and any supporting documents connected with the immigration file, violation, sponsor, departure request or application.

Step 3: Travel to the Al Awir Center

Use GDRFA Al Awir, Public Services Section Al Awir or Al Aweer Immigration Office Dubai when searching in your navigation app.

The facility is located in the Al Awir area near the Dubai-Hatta Road corridor.

Step 4: Obtain a Queue Ticket

For several GDRFA services performed at Al Aweer, the official procedure instructs customers to obtain an automated queue ticket and wait for their turn.

When your number is called, present the application and required supporting documents to the service employee.

Step 5: Pay Applicable Fees

Some transactions have government fees, while others may involve existing fines or separate payment requirements.

Pay only through approved GDRFA payment channels and retain the transaction receipt.

Step 6: Keep Your Application Reference

Save any receipt, transaction number, SMS or email confirmation you receive.

Some applications are not decided immediately, so these details are important if you need to track or follow up on the request.

Do You Need an Appointment for Al Aweer Immigration Office?

Appointment requirements can vary by service.

Several official Al Aweer service procedures describe customers visiting the Public Services Section, taking an automated queue number and submitting documents to an employee. This indicates that queue-based counter service is available for those particular transactions.

That does not mean every immigration case operates in exactly the same way.

Before travelling for a specialized case, contact Amer on 800 5111 and confirm whether your transaction requires an appointment, prior application, referral or simply a direct visit.

How to Get to Al Aweer Immigration Office

Al Awir lies east of the more central parts of Dubai, so travelling there can take considerably longer than visiting an Amer Center in the city.

Driving or taking a taxi is generally the simplest option for visitors unfamiliar with the area. Navigation applications recognize the GDRFA Al Awir facility around Dubai-Hatta Road and Al Rowaiyah 3.

Coming From Central Dubai

If travelling from Bur Dubai, Deira, Downtown Dubai or Business Bay, allow extra time for the journey and possible traffic.

The center is not located beside a Dubai Metro station, unlike the Al Jafiliya GDRFA headquarters.

Using Public Transport

Public transport may require a combination of Metro and bus services depending on your starting point.

Because RTA bus routes can change, check the current journey in an official Dubai public-transport journey planner before departure rather than relying on an old route number published online.

Best Time to Visit Al Aweer Immigration

Although the official normal schedule is lengthy, immigration cases can require document checking and discussion with service staff.

For a smoother visit:

• Arrive earlier rather than shortly before closing.
• Avoid waiting until the last day of a visa or departure deadline.
• Check your documents before travelling.
• Keep digital and printed copies of important papers.
• Confirm unusual cases through Amer beforehand.
• Check special Ramadan and public-holiday timings.

People dealing with overstay or departure issues should be particularly careful about deadlines because additional delay can affect their immigration position or costs.

Common Problems at Al Aweer Immigration Office

You Went to the Wrong GDRFA Location

Dubai has the Al Awir Public Services Section, Al Jafiliya headquarters, an Airport Service Center and numerous Amer Centers.

A transaction available at one location may not necessarily be handled at another.

Solution: Confirm the exact service channel before travelling.

Your Documents Are Incomplete

Special immigration cases frequently require more than a passport and Emirates ID.

Solution: Prepare the documents listed for your particular service, including sponsor records, police reports, explanatory letters or travel documents when applicable.

You Have an Overstay Fine but Cannot Pay It

Do not assume an overstay fine can simply be removed at the counter.

GDRFA provides a formal procedure through which eligible applicants can request a reduction or exemption, and the applicant may need to explain the violation and provide evidence of an inability to pay.

Your Passport Is Lost

A lost passport can affect departure procedures.

For certain departure-permit cases, GDRFA requires a passport-loss certificate from Dubai Police and an official travel document from the applicant’s consulate.

You Cannot Complete the Transaction Online

Some immigration cases involve restrictions or circumstances that prevent a standard digital transaction from proceeding.

Contact Amer or visit the designated GDRFA service location rather than repeatedly submitting the same unsuccessful application.

Important Tips Before Visiting Al Aweer Immigration Office

Check your immigration status and understand what service you actually require before making the trip.

A few simple precautions can prevent delays:

• Use the exact name GDRFA Al Awir in navigation apps.
• Call 800 5111 for case-specific guidance.
• Carry your original passport where required.
• Bring your Emirates ID if you have one.
• Keep copies of sponsor documents where relevant.
• Carry every letter or report connected with your case.
• Save receipts and application reference numbers.
• Confirm special holiday or Ramadan hours.
• Do not rely on unofficial agents promising guaranteed fine waivers.
• Never hand over your passport or sensitive information to an unauthorized intermediary.

Immigration decisions, fine exemptions and special approvals are made through official processes. Payment to a private individual cannot guarantee approval.

FAQ About Al Aweer Immigration Office

What is the Al Aweer Immigration Office?

The Al Aweer Immigration Office is the GDRFA Public Services Section in Al Awir, Dubai. It handles selected immigration and residency-law transactions, including certain departure permits, immigration violation matters, fine exemption requests, entry and exit statements, escape reports and specialized public-service procedures.

What are the Al Aweer Immigration Office timings?

The normal Al Aweer Immigration Office hours currently listed by GDRFA are 6:00 AM to 10:00 PM every day. Ramadan, Eid and other public-holiday schedules can differ from normal operating hours, so visitors should verify the applicable timing before making a long trip to Al Awir.

What is the Al Aweer Immigration Office contact number?

The main contact number for enquiries about the Al Aweer Immigration Office and other GDRFA Dubai services is 800 5111 inside the UAE. Customers calling internationally can use +971 4 313 9999. Amer support can also help determine which immigration center handles a particular transaction.

Where is Al Aweer Immigration Office located in Dubai?

The Al Aweer Immigration Office is located in the Al Awir area of Dubai. Navigation services commonly identify the GDRFA facility around Dubai-Hatta Road in Al Rowaiyah 3. Search for “GDRFA Al Awir” or “Public Services Section Al Awir” to avoid confusing it with other nearby facilities.

Can I apply for an overstay fine reduction at Al Aweer Immigration Office?

Yes. GDRFA identifies the General Administration at Al Aweer Immigration Office as a channel connected with applications to reduce or waive penalties for violations of residence law. Applicants may need a passport copy, an explanatory letter and supporting evidence, and approval remains subject to official review.

Do I need an appointment for Al Aweer Immigration Office?

Not every Al Aweer Immigration Office transaction follows the same appointment process. Several official GDRFA services instruct visitors to arrive, obtain an automated queue ticket and submit their documents at the counter. For specialized cases, calling 800 5111 first is advisable to confirm the correct procedure.

Is Al Aweer Immigration Office the same as Al Jafiliya Immigration?

No. The Al Aweer Immigration Office is the Public Services Section in Al Awir, while GDRFA Dubai’s headquarters is in Al Jafiliya opposite Al Jafiliya Metro Station. Different immigration transactions can be assigned to different centers, so customers should confirm the correct location before travelling.

Can I get a departure permit from Al Aweer Immigration Office?

The Al Aweer Immigration Office is an official GDRFA channel for certain departure permits, including cases involving immigration violators or lost passports. Required documents depend on the circumstances and may include a police loss certificate, consular travel document, passport details and settlement of applicable immigration fines.