How to Recover Lost Silver Nol Card Balance in Dubai: A Complete Guide
Dubai’s public transportation system is one of the most efficient in the world, and the Nol Card makes commuting seamless. However, losing your Nol Card doesn’t mean losing your balance! The Roads and Transport Authority (RTA) allows users to recover funds from lost or stolen personalized Silver or Gold Nol Cards.
In this step-by-step guide, we’ll walk you through the entire process of recovering your lost Silver Nol Card balance, ensuring minimal disruption to your travels.
Steps to Recover Lost Silver Nol Card Balance
1. Personalize Your Nol Card (If Not Already Done)
Only personalized Nol Cards (linked to your Emirates ID) are eligible for balance recovery. If your card isn’t registered, visit an RTA customer happiness center or the RTA website to link it to your Emirates ID.
2. Report the Lost or Stolen Card Immediately
As soon as you realize your Nol Card is missing:
- Call RTA Customer Service at 800 90 90
- Provide your Emirates ID and card details
- Request an immediate block to prevent unauthorized use
3. Apply for a Balance Transfer Online
Follow these steps to transfer your balance to a new card:
- Visit the Official RTA Website
- Enter your:
- 10-digit Nol Tag ID (found on the back of your card)
- Mobile number (linked to your account)
- Select the reason for replacement: Lost, Stolen, or Expired
- Enter your 4-digit PIN (sent via SMS when you personalized the card)
- Fill in personal details:
- Full name
- Emirates ID
- Contact number
- Address
- Review and agree to the terms & conditions
- Pay the AED 70 replacement fee
- Receive a reference number to track your application
4. Receive and Activate Your New Nol Card
- Within 4 working days, your new card will be delivered to your registered address.
- To activate the balance, use the card in one of these ways:
- Tap at a Dubai Metro gate (see the Dubai Metro Map)
- Use at a public parking meter
- Insert into a Nol top-up machine
Cost of Recovering Lost Nol Card Balance
- Balance Transfer Fee: Free
- Card Replacement Fee: AED 70 (includes new card issuance & processing)
FAQs on Nol Card Balance Recovery
1. How do I transfer balance from a lost Nol Card?
Report the loss to RTA at 800 90 90, then apply online for a balance transfer to a new card.
2. How long is a Silver Nol Card valid?
The card is valid for 5 years and can be used on metros, buses, trams, and at select shops & museums.
3. What is the minimum balance required for a Silver Nol Card?
You must maintain at least AED 7.50 for travel.
4. Can I recover balance from an unregistered Nol Card?
No, only personalized Nol Cards (linked to Emirates ID) are eligible for balance recovery.
Final Tips
✔ Always personalize your Nol Card to protect your balance.
✔ Report loss immediately to prevent misuse.
✔ Keep your Nol Tag ID & PIN safe for easy recovery.
By following these steps, you can quickly recover your lost Silver Nol Card balance and continue enjoying Dubai’s world-class public transport system.
